Mother Teresa of Calcutta Medical Center

"Excellence and Quality Care"


Patient Rights and Responsibilities

Our hospital is dedicated to giving you the best health care services possible. As a patient here, you may expect to receive considerate care and attention. Our institution will respect your rights and inform you of your obligations as we engage you upon making decisions about the care you are to receive.


patients rights photo


As a patient in our hospital you have the:

  1. Right to care

    • The right to receive care in a safe setting free from all forms of abuse or harassment.
    • Right to health and medical care corresponding to the patients state of health without any discrimination, within the hospital’s scope regardless of age, race, religion, sex, national origin, disability or source of payment.


  2. Right to consent

    • The right to know about the diagnosis and propose treatment and to participate in the development of the plan of care. Information will be given to the patient by the doctors and the other member of the care team in the language the patient understands. The patient will not be subject to any procedure without the written informed consent, except in the following cases;

      1. In emergency cases, when patient in at imminent of physical injury, decline or death, when the patient is either minor, or legally incompetent, or unconscious in which case the third party consent is required; when patient waves his right in writing.

  3. Right to freedom of choice

    • The patient has the right to chsose freely and changes his/her physician. The patient has the right to ask for the opinion of another physician at any stage.

  4. Rights of incompetent patient (minor)

    • I a patient is a minor or otherwise legally incompetent, the consent of a legally entitled representative, where legally relevant, is required. Nevertheless, the patient must be involved in the decision making to the fullest extent allowed by his/her capacity.


  5. Right to expect sensitivity in response to your spiritual, cultural and social values and beliefs

    • The right to expect sensitivity in response to your spiritual, cultural and social values and beliefs.


  6. Right to receive considerate and respectful care.

    • The right to receive considerate, respectful care which promotes comfort, security, confidentiality, personal privacy and dignity.

  7. Right to privacy and confidentiality.

    • All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential even after death. Exceptionally, decedents may have a right of access to information that would inform them of their health risks.
    • The patient’s dignity and privacy shall be respected at all times in medical care. The privacy of the patient assured to all stages of his treatment. The patient has the right to be free from unwarranted public exposure, except in the following cases;

      1. When the patients mental or physical condition is in controversy and the appropriate courts in its discretion, orders him to submit to physical or mental examination by a physician, when public health and safety so demand, when patients waves his rights.

  8. Right to receive care in a safe setting.

    • Right to receive care in a safe setting, free from all forms of abuse or harassment.


  9. Right to make decisions about your medical care.

    • Right to make decisions about the patients care, including the right to know why an operation or treatment is needed and who will perform the operation or treatment. This includes the right to refuse care or treatment and to know what may happen if the treatment is not received.


  10. Right to develop advance directives and to have hospital staffs comply with those directives.

    • The rights to develop advance directives and to have hospital staff comply with those directives.


  11. Right to information

    • The patient has the right to receive information about himself/herself recorded in any or his/her medical records, and to be fully informed about his/her health status including the medical facts about his/her condition. However, confidential information in the patients records about the third party should not be given to the patient without the consent of that third party.

  12. Right to receive treatment in a safe, abuse-free environment without discrimination.

    • The right to receive treatment in a safe, abuse-free environment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.

  13. Right to be free from restraints and seclusions.

    • The right to be free from restrains and seclusions of any form that are not medically indicated. Unless required emergency situations to protect the patients and or others safety.

  14. Right to refuse participation in medical research.

    • The right to agree or reject to take part in or withdraw from any study or experiment related to the patients care or treatment.


  15. Right to review bills and answer all questions pertaining to it.

    • The right to review bills and expect answers all questions pertaining to it.


  16. Right to participate in the consideration of any ethical questions that may arise in the course of your care.

  18. Right for religious counseling.

    • The right to participate for religious counseling. Patient is welcome to arrange for religious counselor to visit and/or pray for you while in the hospital.



As a patient you shall at all times fulfill your obligations and responsibilities regarding your medical care and personal behavior.

You are therefore obliged to:

  1. Know your rights

  3. Provide accurate and complete information about your present complaints/illness, hospitalization, medications, past medical history, wishes for medical care and other matters relating to your health including perceived risk in your plan of care.

  5. Seek clarification when necessary to fully understand your health problems and the proposed plan of care.

  7. Follow through on the agreed treatment plan recommended by your physician who is primarily responsible to you, the nurses or other allied medical professionals.

  9. Take full accountability for actions if treatment is refused or instructions given by your physician, the nurses or other medical practitioners are not followed.

  11. Ensure that financial obligations for the health care given to you be promptly settled.

  13. Give timely and accurate information regarding settling of dues and provide any additional information if requested by the hospital.

  15. Consider and respect the rights of other such as other patients, medical staff and hospital personnel.

  17. Practice courtesy.

  19. Provide accurate information for insurance claims and work with the hospital to make payment and arrangement when necessary so that others can benefit from the service provided here.

  21. Follow the visitation policies of the hospital.

  23. Follow the rules and regulations of the hospital and avoid activities which the institutions forbid.